It’s still a good idea to give a valid reason for the request, but you can always just say “My issue isn’t listed.” 4. Technically, if you fall within the 14-day window and haven’t played the title for more than two hours, then your refund request will likely be honored no matter what you select. The request form will ask for an explanation as to why you want to cancel your purchase. Explain your problem with the purchase Image used with permission by copyright holder It is highly unlikely that a refund request for a game bought a month ago will be honored, even if you never hit Play in the interim. However, Steam’s policy is to only honor refund requests for games purchased in the past 14 days. Select the game you wish to refund Image used with permission by copyright holderĪlong with other account issues, you can select any of your previous purchases from the past six months to request a refund. Assuming you have two-factor authentication added - which you really should - you’ll need to put in your emailed code here as well.
You must go to and log into your Steam account there. There is no way to get a refund through your Steam app.
Log in to Steam Support in your browser Image used with permission by copyright holder Oh dear, I snatched up Toki Tori for 90% off, only to remember that I already own it on my Switch! It may only be $0.49, but half a dollar can take you pretty far during a Steam sale.
#HOW TO RETURN A GAME ON STEAM HOW TO#
How to add external games to your Steam library.
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